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How will the NBN affect business phones?

While the NBN is going to be great in the long run, there are quite a few issues that have arisen specifically for customers who are using phone lines on the Telstra network. When the NBN is being rolled out in your area you can expect a letter of notice that your phone lines will be disconnected within a 6 month period. This should be taken very seriously as your lines can and will be disconnected. Having them reconnected after this date is both costly and time consuming. The issue is that Telstra does not have a suitable multiline product that runs on the NBN and delivers the same flexibility and functionality as your traditional lines. For example, line hunt or direct numbers. Infact, the NBN box has the limited capability of delivering just 2 stand alone phone lines. This will change in future when the big providers work out how to route there phone lines over the NBN but it hasn’t happened yet.

So what’s the solution?

While the issue has arisen due to the fact that all major providers (Telstra, Optus, AAPT etc) are yet to deliver a suitable solution for business, it’s important to note that the existing copper network IS NOT being removed or taken out of service. What this means is that we are able to deliver any of the Optus or AAPT products over copper to your premises. You would be right to ask why change to Optus or AAPT using the copper network if you will have to change later to fibre? The answer is that until the providers have their solutions ready and working you really have no choice. The copper network is not going anywhere for now and you need to keep your phones working. We have ample experience working with business clients who have been forced to migrate to the NBN.

If you would like to chat to us please call 1300 799 659.

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